We are authorised stockists for all the jewellery and watch brands available to buy throughout our stores and online. Established in 1860 and known as the Original Whitby Jet Shop, W Hamond have spent over 150 years working with the beautiful gemstone Whitby Jet which is found on the majestic shores of Whitby. More recently W Hamond have broadened our product offering and built excellent relationships with some of the most respected jewellery and luxury watch brands in the world. Continuing to maintain these close partnerships with our trusted suppliers allows us to stock and showcase the finest selection of jewellery and luxury watch brands available in the industry.
As an authorised stockist, all of the products available online and throughout our stores are delivered to us directly from the manufacturer, so you can rest assured that the piece of jewellery or luxury watch you are purchasing is 100% genuine, with the full manufacturer’s warranty and official packaging and any aftersales service is organised through the highly skilled craftsmen recruited by the manufacturer of your product.
It is our belief that when you are purchasing a new piece of fine jewellery or luxury watch, it should be paired with exceptional levels of customer service. Shop online or in any of our retail stores with the confidence that your new piece of fine jewellery or luxury watch will be supplied directly from the brand, complete with their official manufacturers guarantee of authenticity and packaging.
WHY BUY FROM AN AUTHORISED STOCKIST?
Buying from an authorised stockist provides you with the peace of mind and confidence that you are purchasing from a reputable retailer, who has been given the permission to sell the products on behalf of the brand. As a customer you can rest assured that the retailer has a direct supply from the brand and all products are supplied with the full manufacturer’s warranty. This gives you absolute assurance of the authenticity and origin of the piece you are looking to purchase.
When buying from an unauthorised retailer, you could be buying fake, imitation or stolen goods without knowing. Unauthorised stockists generally offer their own warranty, not the manufacturer’s warranty. If you ever require a future repair this can be problematic because some manufacturers may refuse to repair an item that has been purchased through an unauthorised retailer. It is likely that any future repair work would be handled by an unauthorised repairer who is unable to access genuine parts to complete the repair for your item and has not undertaken the necessary training which could potentially leading to further damage, cost or loss.
Many unauthorised stockists may advertise their products at a reduced price which may look appealing on the surface but as they frequently source their products through illegitimate channels they are often unable and unwilling to confirm where these items have been supplied from. This could also lead to uncertainty of the delivery of an item along with long delays in delivery.