We are an authorised stockist of all of the jewellery and watch brands available in our stores and on our website. Established in 1860 and known as the Original Whitby Jet Shop, W Hamond have spent over 150 years working with the beautiful gemstone Whitby Jet which is found on the majestic shores of Whitby. More recently, we have broadened our product range and built excellent relationships with some of the most respected jewellery and luxury watch brands in the world. Continuing to maintain these close partnerships with our trusted suppliers, we are able to stock and showcase the finest selection of jewellery and luxury watch brands available in the industry.
As an authorised stockist, all of the products available online and throughout our stores are delivered to us directly from the manufacturer, so you can rest assured that the piece of jewellery or luxury watch you are purchasing is 100% genuine, with the full manufacturer’s warranty and official packaging and any aftersales service is organised through the highly skilled craftsmen recruited by the manufacturer of your product.
It is our belief that when you are buying a new piece of jewellery or luxury watch, the quality of the product should be matched with exemplary levels of customer service. Shop online or in any of our stores with the confidence that your new piece of fine jewellery or luxury watch will be supplied directly from the brand, complete with their official packaging and manufacturers guarantee of authenticity.
WHY BUY FROM AN AUTHORISED STOCKIST?
Buying from an authorised stockist provides you with the peace of mind and assurance that you are purchasing from a reputable retailer who has been given the permission to sell the products on behalf of the brand. As a customer, you are given a guarantee that the retailer has a direct supply from the brand and all products are supplied with the full manufacturer's warranty. This also allows you absolute assurance of the authenticity and origin of the piece you are looking to purchase.
When buying from an unauthorised retailer, you could be buying fake, unauthentic or stolen goods without knowing. Unauthorised stockists frequently offer their own warranty and not the manufacturers warranty. This can be problematic if you ever require a future repair as some manufacturers may refuse to repair an item purchased through an unauthorised retailer. It is likely that any future repair work would be handled by an unauthorised repairer who may not have had the necessary training and cannot access genuine parts to complete the repair for your item. This could lead to further damage, cost or loss.
Many unauthorised stockists choose to advertise their products at a discounted prices which may look appealing but this is because they often source their products through illegitimate channels, often unable and unwilling to confirm where these items have been supplied from. This can also lead to uncertainty of the delivery of an item along with potential long delays.