At W Hamond, we pride ourselves on our fantastic customer service and we aim to give each and every one of you the luxury experience you deserve. Whether you are visiting one of our W Hamond boutiques, shopping on our website or contacting us by phone or email, we are always here to help. Our team of jewellery and watch specialists can assist you with finding the piece of jewellery or timepiece of your dreams, helping every step of the way from the original enquiry all the way through to after sales.
OUR GUARANTEE
You can view and purchase all of our quality collections of luxury watches and jewellery on our website and in our stores. We believe that you deserve only the finest shopping experience with exemplary customer service when buying fine jewellery and watches. At W Hamond, you can be certain that every new purchase will be supplied with the full manufacturer’s warranty and paperwork, giving you absolute assurance of its authenticity. We are also pleased to offer a clear and simple 30-day money back guarantee with all new online purchases.
AUTHORISED UK STOCKIST
As an authorised retailer of all the luxury brands we stock, both online and in store, you can feel assured that all the goods on sale have come directly from the official supplier. We continue to maintain a close partnership with each of our trusted suppliers allowing us to take care of any after sales requirements you may have. At W Hamond, we also have an incredible in-house servicing and repairs team that are always on hand to assist in the unlikely event that an item is in need of repair.
As a reputable jeweller, we value each and every one of our customers greatly, so we have established strong relationships with each of the brands we stock. You can be safe in the knowledge that your jewellery or watch has been supplied directly from the brand or manufacturer and comes complete with the official box, receipt of authenticity and the full manufacturer’s warranty. We always recommend avoiding non-authorised retailers where you may receive an invalid warranty and unreliable service. When you purchase through an authorised retailer like ourselves, you can be certain that your jewellery or watch purchase is completely authentic and has come directly from the manufacturer.
CUSTOMER SERVICE
At W Hamond, we pride ourselves on delivering the absolute best in terms of customer service. Our team of jewellery and watch specialists are always on hand to help and assist you in finding your dream piece of jewellery or your perfect luxury timepiece. Whether you are visiting one of our boutiques, shopping online or contacting us by phone or email, we are always here to make sure you have the best shopping experience possible.
If you are looking to create your very own bespoke piece of jewellery using some of our stunning gemstones like Whitby Jet or Blue John, you can call our experienced team of in-house jewellery designers who can help you get the process started. Contact us today to book your bespoke jewellery design appointment in one of our stores or speak with our online concierge team who are available to help 7 days a week.
EXPERT ADVICE
All of our experienced advisors are experts in each and every one of the luxury watch and jewellery brands we sell. No matter what question or concern you may have, our team of jewellery and watch experts are there to advise you 7 days a week. We stock a wide range of products from luxury, designer and fashion brands which allows us to be able to give you the best possible choice when making your selection.
We pride ourselves on being one of the leading independent family run jewellers in the UK with a chain of luxury boutiques across the country. We are also supported by our design and manufacturing facility which supplies and services over 500 different jewellery retailers. Contact us today by phone or email or visit us in store to speak with our dedicated team of jewellery and watch specialists.
W HAMOND IN-STORE
W Hamond has been creating stunning collections of jewellery for over 150 years becoming one of the UK’s leading independent family run jewellers. Since our opening in 1860, W Hamond has also become famed for being the Original Whitby Jet Shop, designing and handcrafting collections of stunning Whitby Jet jewellery in our very own workshops.
We are recognised around the world for our award-winning jewellery collections set with precious gemstones like Whitby Jet, Blue John, Diamonds, Turquoise and more. In our luxury W Hamond boutiques located in Whitby, Leeds and York, you can discover our exclusive jewellery collections and speak to our jewellery experts who can help you with any questions you might have. You can also make an appointment in one of our stores to speak to our in-house design team who can help you create your own bespoke piece of jewellery.
W HAMOND ONLINE
We believe in offering our customers a convenient and easy way to shop online which is why we offer a luxury online shopping experience as well as the chance to visit our stores. Our website gives customers all over the world the opportunity to view our fine jewellery and watch collections as well as being able to receive advice and help over live chat, phone or email.
W Hamond is much more than just an online retailer. We are a manufacturer of our very own line of fine jewellery which is designed and handmade in our workshops in Ashbourne, Derbyshire. We are also authorised stockists of all the brands we stock so you can shop with confidence knowing your order is coming directly from the manufacturer with the official box and full manufacturer’s warranty.
You can also feel safe knowing that all online orders over £50 are sent using Royal Mail Special Delivery fully tracked, insured and signed for. All in stock orders placed before 4pm between Monday and Friday will be dispatched same day for next day delivery before 1pm.
MONEY BACK GUARANTEE
Enjoy up to 30 days money back guarantee with all new online purchases. If for any reason you're not entirely satisfied with your purchase, our customer service team are there to help exchange your order or arrange a full refund. Simply return your order in an unworn condition alongside any free gifts and the original packaging for an exchange or refund. Our no fuss returns policy allows you to try items on in the comfort of your own home and return them stress free.
0% INTEREST FREE FINANCE
Our simple interest free finance options allow you to spread the cost of any purchase over £225 over 6-60 months. Applying for interest free finance couldn’t be easier and the whole process only takes a few minutes. The simple and secure process can be done online, over the phone or in any of our stores. Once the finance application has been approved, you will instantly receive an email outlining the agreement. Once this has been e-signed and returned, you are ready to receive your jewellery or watch purchase.
We offer 0% finance across all our products priced above £225 with only a 10% minimum deposit required. Checkout with interest free finance online by selecting online finance in the checkout or contact a member of our sales team to help you process your order and get an instant decision today.
FREE UK NEXT DAY DELIVERY
You can feel safe knowing that all online orders over £75 are sent using Royal Mail Special Delivery fully tracked, insured and signed for. All in stock orders placed before 4pm between Monday and Friday will be dispatched same day for next day delivery before 1pm.
We do also accept international orders so please see our delivery information page or contact our team for further details on the services available.
FREE SIZING & ADJUSTMENTS
As a leading retailer and jewellery manufacturer, we are able to offer free sizing alterations on all of our jewellery and watches. Our team of jewellery and watch experts are on hand to help with any queries you may have about resizing a watch strap or piece of jewellery. Contact us with your desired ring size, wrist size or required chain length and we can make sure your order is ready to wear the moment it arrives.
FREE GIFTS
When you place an order over £150, you will be eligible to select a free gift to receive with your purchase. We have a wide range of gifts to choose between, from sterling silver necklaces and polishing cloths to watch winders and travel cases. The selection on offer will vary slightly depending on the total order value and to ensure the gifts available are relevant to the item you are purchasing. Simply select the free gift of your choice from the drop down menu in the cart.
Please note: Free gifts will not be available when purchasing sale items.
FREE LUXURY GIFT WRAP
Make your online or in-store purchase extra special with our free of charge luxury gift wrapping service. When ordering online, simply select the gift-wrapping option at the checkout and receive your order wrapped beautifully in gift paper and tied with a W Hamond bow. Our luxury gift wrap service is ideal for those buying jewellery or watches as a present for someone special.
