01947 603 330 Phones open until 6:00pm

Returns

Extended Christmas Returns

In addition to our 30 day returns policy all purchases made from 14th October 2019 qualify for our extended Christmas returns. Orders may be returned for either an exchange or full refund up until January 15th 2020. Standard terms apply.

30 Day Money Back Guarantee

We offer a simple and easy returns process on all orders with a 30 day money back guarantee. Refunds and exchanges can be requested within 30 days of the date of dispatch. Please note, if you choose to exchange your item, a refund will not be offered for the exchanged item unless the product is faulty.

Items purchased in our sale or orders placed in conjunction with an offer or promotional code will be supplied with a 14 day returns policy from the date of dispatch.

For more information regards a return or exchange please contact a member of our sales team on 01947 603 330 or email us at info@whamond.com

W Hamond Jewellers

Returns & Exchanges

Items must be returned in brand new condition for a full refund, exchange or account credit. You can either post the item back to us using the address supplied below, or alternatively you can drop your item back into one of our stores. Please return with your original receipt. Items need to be packaged as you received them, including any free gifts or accessories that were included with your order. Any costs incurred for postage, including that which is paid at the point of purchase, will not be refunded unless the item is faulty.

This refund policy only applies to products sold via the website, for our store refund policy please contact the store directly. We aim to process returns the same working day but please allow up to 7-10 days for this to be processed. Please note some special orders, including items which have been personalised, adjusted or resized are non returnable and not covered under our standard returns policy. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. For further information please check our terms and conditions for more details on our delivery and returns policies.

Simply post the item back to the following address, we would recommend sending it back using Royal Mail signed for special delivery service. 

W Hamond
112 Church Street
Whitby 
North Yorkshire
YO22 4DE

Please note; We are unable to accept returns of earrings or cleaning products due to hygiene reasons. This does not affect your statutory rights.

Please note; Items which have been worn or display signs of wear will not be accepted back for a full refund.

Smart watches must be returned in an unregistered condition with factory settings. Any watch that has been registered to an app or worn/used for activities will not be accepted back for a full refund.

Contact Us

Contact a member of our customer services team today on 01947 603 330 or info@whamond.com if you have any questions or wish to exchange or return your order.

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