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Terms & Conditions

Extended Christmas Returns

In addition to our 30 day returns policy all items purchased from 1st October 2022 may now be returned for either an exchange or full refund up until January 14th 2023. Standard terms apply.

 

These Terms May Have Changed Since You Last Reviewed Them

  1. What these terms cover
    • These are the Terms and Conditions on which we supply products to you, whether these are goods or services.
    • Please read these terms carefully before you place an order with us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
    • By purchasing products from us online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on our website with the consent of your parent or guardian.
  2. Information About Us and Our Products and Our Contact Details
    • The store name used by whamond.com in the design and promotion of online stores is a trading name of C W Sellors Limited:
      • C W Sellors (Gold & Silversmith) Ltd
King Street,
Ashbourne,
Derbyshire,
England,
United Kingdom,
DE6 1EA
  • Company registration number: 2284689
  • VAT registration number: GB 234 2271 37
  • Email address: info@whamond.com
  • Contact number: +44 (0)1335 346561
  • Fax: +44 (0)1335 300760
  • You can find any further information you need to know about us, C W Sellors (Gold & Silversmiths) Ltd, and our products on our website whamond.com or from our sales staff before you order. We also confirm the key information to you in writing after you order, either by email, in your online account or on paper.
  1. Our Contract with you and how we will accept your Order
    • By completing and submitting an order online, you are making an offer to purchase goods or services which, if accepted by us, will result in a binding contract between you and us.
    • We only accept orders once we have checked them and received payment in full. We shall contact you on the email you provided on the order form to confirm we've received your order (This email is not an order acceptance from us and at this stage no contract is formed between us.). We will contact you again once we have checked the order to confirm the acceptance of your order by us upon which a binding contract will come into existence between you and us.
    • You will own your product once we have received payment in full.
    • We accept all pre orders once we have checked them and received payment in full or full payment for any deposits and we have provided you with a confirmation email sent to the email you have provided on the order form.
    • Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas, as stated on our website the product was mispriced by us or because we can't verify your age. When this happens, we let you know as soon as possible and refund any sums you have paid (if any) within 30 days of your order, we will not be obliged to offer any additional compensation for disappointment suffered.
    • If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
  2. Payments
    • We accept all major credit cards, Paypal, bank transfer, LMG cards and finance (using V12).

Finance Options

New watches and items of jewellery have finance options that are either provided by Novuna Finance or V12 Retail Finance, orders over £220 qualify for a choice of finance options. Full details are available on each product page, at the point of checkout or on the finance page. Please note that finance is a special offer promotion and some products have a restricted term availability. Each product page will indicate if finance is available on that item. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.

·          Pay Later

·          Pay in 3

·          Payment is to be made to Klarna. Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

 

  1. Delivery and delays
    • We're not responsible for delays outside our control. If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay.
    • As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: https://www.whamond.com/pages/contact-us to end the contract and receive a refund for any products you have paid for, but not received.

Our Delivery Process

·          We offer free delivery within the United Kingdom (UK) on all orders over £50 and will be sent on an express, next working day service. Deliveries in the UK made by [Royal Mail] are fully tracked and insured. All Stock orders placed before 4pm will be dispatched the same day between Monday to Friday.

·          For all orders under £50, we offer same day dispatch delivery service from only £7.50. We also offer express delivery options on all orders including a Saturday Guaranteed Service: please see our options and prices on the checkout page.

·          If you have a different billing and shipping address, we may require emailed proof of ID if you require delivery of your order to an address other that your billing address.

·          All international orders under are sent via Royal Mail International Tracked and Signed (unless an alternative delivery option is selected at checkout), which is normally a 3-5 working day service within Europe and 5-7 working days for the rest of the world, pricing for delivery using this service varies between £0.00 and £30.00 per order.

·          All orders delivered outside the UK, unless agreed otherwise, will be shipped on a Delivery Duty Unpaid basis, which means that importation taxes will be your responsibility. You will be responsible for the cost to release the order form the courier. 

  1. Variations
    • Products can vary slightly from their pictures.
    • A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. Because our products are handmade, all sizes, weights, capacities, dimensions, and measurements indicated on our website can vary and are an approximate guide only
    • If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct. Find information and tips on how to measure on our website or contact our Customer Service Team: https://www.whamond.com/pages/contact-us.
  2. Your Legal Right to Change your Mind.
    • If you bought the product online, you may Have a Legal Right to Change Your Mind
    • For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs, this is subject to some conditions, as set out below.
    • Our goodwill guarantee. In addition, we, C W Sellors (Gold & Silversmith) Ltd, offer our UK customers a goodwill guarantee for most products bought online, which is more generous than your legal rights in the ways set out below. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those rights see clause 8)

Your legal rights

How our goodwill guarantee is more generous

14 days to change your mind for online sales.

30 days to change your mind with certain online sales

 

  • This goodwill guarantee is not applicable in the following circumstances but you will still have a legal right to a refund if there is something wrong with the product:
    • You do not have a right to change your mind when you order any bespoke items that have been personalised, for example engraved jewellery.
    • You do not have a right to change your mind for an order for products that have a broken hygiene seal, for example earrings.
    • Any cancellations of a pre-order or deposit:
      • you have the right to change your mind when you make a pre-order or any deposit on any of our products within 30 days of us informing you that the goods have become physically available to us;
      • any cancellations after this 30-day period will result in no refund for the pre-order or/and the deposit becoming non-refundable;
      • if you fail to contact us within this 30-day period but still want to cancel your order you may do so within 30 days, but all non-returnable funds set out at 7.4.3.2 will be exchanged for a credit note of the equivalent value against any future purchases.
    • You have the right to change your mind when you purchase any Special-Order watch straps or watches with Specific Requests within 30 days, but you can only receive a refund for the equivalent price as a credit note for any future purchases.
    • You have a right to change your mind when you order products from our sales or orders placed in conjunction with an offer or promotional code but you are only entitled to your legal rights of 14 days to change your mind and not the goodwill guarantee.
  • To let us know you want to change your mind, contact our Customer Service Team: https://www.whamond.com/pages/contact-us or, fill in the online form at https://www.whamond.com/pages/contact-us.
  • We will tell you when and how you can end an on-going contract with us during the order process and we will confirm this information to you in writing after we've accepted your order. If you have any questions, please contact our Customer Service Team: https://www.whamond.com/pages/contact-us
  1. Returns
    • You must return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost unless we offered free returns when you bought the product. Please refer to your receipt and corresponding email for instructions on how each product must be packaged for its return, if done incorrectly this could effect your refund as per 6.9. To return the products you can:
      • bring the product to one of our stores (find the one nearest to you at: https://www.whamond.com/pages/store-locator or by contacting our Customer Service Team: https://www.whamond.com/pages/contact-us). You will need your email receipt and the card you paid with.
      • send the product back to us, using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for products which can't be posted, contact Customer Service Team: https://www.whamond.com/pages/contact-us.
      • We don't refund any extra you have paid for express delivery or delivery at a particular time, unless agreed or for items over £1,000 we will cover the costs of returns up to the value of £10 but require that you use a signed for tracked royal mail special delivery service, please note that we will not cover any additional insurances taken out this is at your own expense, and the conditions set out in 6.6.2 apply.

Key points to note if you consider changing your mind

·          Please note that when trying on a watch at home, we recommend only placing the timepiece on your wrist to see if it suits. This should not involve wearing it for an extended period of time. If there are any signs of wear on the item, it will not be accepted back for a refund or exchange.

·          Bronze watches will be supplied with a clear plastic coating on the case and clasp/buckles. This coating must remain on for the purposes of trying on watches at home due to the natural oxidisation which occurs when the metal contacts the skin. Bronze watches which are returned bearing signs of oxidisation will not be accepted for a return or refund.

·          Smart watches must be returned in an unregistered condition with factory settings. Any watch that has been registered to an app or worn/used for activities will not be accepted back for a full refund.

·          A watch cannot be accepted back for a refund or exchange if it has been sized by the customer or another jewellers.

·          Straps, bracelets and accessories cannot be accepted back for a refund or exchange if they have been adjusted or fitted by the customer or another jewellers.

·          Please note that some straps purchased through the "strap finder form" are special order and can not be returned. This is the case where the details of the watch and corresponding strap are confirmed with the brand.

  1. Refunds
    • We reduce or refuse your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
      • Our Customer Service Team: https://www.whamond.com/pages/contact-us can advise you on whether we're likely to reduce your refund.
      • It is at our full discretion how much will be refunded if you have damaged the product but we shall act fair and reasonably.
    • When and how we refund you. If you tell us you've changed your mind about a product that hasn't been delivered, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
  2. Product Faults
    • You have rights if there is something wrong with your product. If you think there is something wrong with your product, you must either bring it into one of our stores or contact our Customer Service Team: https://www.whamond.com/pages/contact-us. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

Up to 30 days: if your goods are faulty, then you can get a refund.

Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

  1. Changes to a Product
    • We can change products and these terms depending on the circumstances:
      • Changes we can always make, we can always change a product:
        • to reflect changes in relevant laws and regulatory requirements; and
        • to make minor technical adjustments and improvements.
      • Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: https://www.whamond.com/pages/contact-us to end the contract before the change takes effect and receive a refund for any products you've paid for, but not received:
  1. Suspending Supply
    • We can suspend the supply of a product. We do this to:
      • deal with technical problems or make minor technical changes.
      • update the product to reflect changes in relevant laws and regulatory requirements; or
      • make changes to the product.
    • We will let you know if we adjust the price and may allow you to terminate.
    • We can withdraw products we can stop providing a product. We will let you know at least in advance and we will refund any sums you've paid in advance for products which won't be provided.
  2. We Can End Our Contract with You
    • We can end our contract with you for a product and claim any compensation due to us if:
      • you don't make any payment to us when it's due and you still don't make payment within 30 days of our reminding you that payment is due;
      • you don't, within a reasonable time of us asking for it, provide us with information, cooperation, or access that we need to provide the product, for example, you have not provided us with your payment details or a delivery address.
      • you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect the product ("click and collect") but you don't do this within 30 days then (unless the product is made to your specifications or is clearly personalised) we treat your order as cancelled and refund the purchase price.
  1. Liability
    • We will not compensate you for all losses caused by us or our products. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
      • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
      • Caused by a delaying event outside our control. If we have taken the steps set out in the section clause 5.2.
      • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
      • A business loss. It relates to your use of a product for the purposes of your trade, business, craft, or profession.
  1. Privacy

We use your Personal Data As Set Out in Our Privacy Notice. How we use any personal data you give us is set out in our Privacy Notice: https://www.whamond.com/pages/privacy-policy

  1. Resolving Disputes
    • Our complaints policy. Our Customer Service Team: https://www.whamond.com/pages/contact-us will do their best to resolve any problems you have with us.
    • You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
  2. Other Important Terms
    • We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer, you can contact our Customer Service Team: https://www.whamond.com/pages;contact-us to end the contract within 30 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.
    • You can only transfer your contract with us to someone else if we agree to this. However, you can transfer our guarantee to a new owner of the product. We can require the new owner to prove you transferred the product to them, for example by proof of payment.
    • Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
    • If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
    • Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
    • Please note that calls to the advertised phone number online are recorded for the following reason, to verify order details, to obtain authorisation for orders and to prevent fraudulent transactions.

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