01947 603 330 Phones open until 6:00pm
01947 603 330
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FAQ

CAN I PLACE MY ORDER OVER THE PHONE?

Yes. Contact us today on 01947 603 330 with your order and payment details. Our customer service team is available Monday to Saturday 8.30am-6.00pm and Sunday 10am-5pm. 

CAN I PLACE MY ORDER FROM OVERSEAS?

Yes. We accept overseas orders but we can only offer delivery to registered billing address. Your item will be charged in UK Sterling but we can accept and provide details to allow you to make payments in Euro's and US Dollars. Contact our customer service team today on 01947 603 330 to process your order, and to discuss the payment options we have available

WHAT PAYMENT OPTIONS DO YOU OFFER?

We accept all types of payment method including Visa, Visa Electron, Visa Debit, Mastercard, MasterCard Debit, Amex, Maestro, PayPal and Bank Transfer. For items valued over £250, you can also spread your payments up to 60 months interest free with our incredible interest free finance options

Click here to learn more about our interest free finance options.

WHAT METHOD DO YOU USE FOR SHIPPING? 

All UK orders are shipped by Royal Mail's Special Delivery which is insured and fully tracked. With Royal Mail Special Delivery, a signature will be required upon receipt. For international orders, we use a variety of different services dependent on the intentional address. For more information on our international delivery services, click here.

HOW LONG DOES DELIVERY TAKE?

For all in stock items that are ordered before 4pm, we offer a next day signed and tracked delivery service and you can expect to receive your purchase before 1pm the following day. We offer an estimated delivery timescale on all out of stock items as we may have to order a product from a supplier. In this instance, we will contact you to discuss the options available.

If you require your purchase for a specific date, especially during busy periods like Christmas and Valentine's Day, we strongly recommend that you place your order well in advance. Contact our customer service team today to check the availability of the items you wish to order on 01947 603 330 or at info@whamond.com. 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You do not need to create an account to place an order, however we do recommend that you do this as it allows you to check the status of your orders and make future purchases and re-ordering easier. By creating an account you'll also be able to build a wish list and review your order history. You can also sign up to receive our newsletters so you'll get all the latest news about exciting new products, collections and offers. Registering is free and easy and takes no time at all.

CAN I CHECK THE STATUS OF AN ORDER?

If you have created an account, you can track the status of your order. Simply login to your account where you will be able to view the status of your orders.

CAN I HAVE MY ORDER DELIVERED TO A W HAMOND STORE?

Yes. We offer a Click and Collect service within the checkout which allows you to collect your items from your nearest W Hamond store. If you would prefer to try an item on before you making a purchase, please contact our customer service team who will be able arrange the items of your choice to be sent to your nearest store. Contact us today on 01947 603 330 or email info@whamond.com.

HOW WILL MY PURCHASE BE PACKAGED?

All of our orders come perfectly packaged with free luxury gift wrapping for that extra special touch. Your order will also come with the appropriate box and any required paperwork.  

HOW DO I RETURN OR EXCHANGE AN ITEM?

We hope that you are happy with your purchase, but if not, you can simply return your online order for a full refund within the 30 days returns period. Our customer service team are available to help you if you wish to exchange or find a replacement item on 01947 603 330 or at info@whamond.com.

For the full details of our return and exchange policy, click here.

DO YOU OFFER GIFT CARDS?

Yes. W Hamond gift cards make the perfect present for someone who wants to treat themselves to one of our watches or beautiful pieces of jewellery. It's a a simple and easy way to make purchases in store and online. Gift cards are available to be purchased and redeemed online or in any of our boutiques and they come with an unlimited expiry date. 

HOW CAN I FIND MY RING SIZE?

You can use our downloadable Ring Sizer or refer to our online guide. if you need more help or information, please contact us at info@whamond.com or call us on 01947 603 330.

CAN YOU HELP ME CHOOSE AN ENGAGEMENT RING?

Yes! Being a part of such a special moment and helping you choose an engagement ring is one of our favourite things to do. Our engagement ring specialists are on hand every day to help you find the perfect engagement ring for you or your partner.

We offer free resizing with all new purchases and can help guide you through everything from style, sizing, along with advice on diamond cuts, colour, clarity and carat weights. We have an incredible selection of diamond engagement in stock available with free UK delivery. Contact us today at info@whamond.com or call us on 01947 603 330.

DO YOU DESIGN BESPOKE JEWELLERY?

Yes, we offer a one-to-one design service where you can browse through precious metals, gemstones and stunning design options. We use the latest modern technology along with traditional jewellery techniques to turn your vision into a reality. For more information on our bespoke jewellery design service and our jewellery remodeling service, click here

HOW DO I PROTECT MY JEWELLERY?

We recommend that you take off your jewellery before going to bed or when taking part in any physical activity. We do also recommend not to wear items of jewellery when swimming as chlorine or salt water may oxidise precious metals and be potentially harmful to certain gemstones.

Always try to avoid contact with cleaning products, make-up, creams and perfumes and do not bathe, shower or wash up when wearing jewellery as the products can taint metals and gemstone settings can become clogged up. It is recommended to regularly clean your jewellery to keep it as sparkly as the first day you bought it.

We offer a jewellery cleaning service so feel free contact us to arrange for us to fully clean, repair and restore your jewellery.

DO YOU REPAIR JEWELLERY?

Yes. We have our very own set of workshops in Ashbourne and Whitby where we can not only repair your jewellery but make bespoke pieces as well. If you have some jewellery in need of repair, get it touch with us at info@whamond.com or call us on 01947 603 330.

DO YOU OFFER AN ENGRAVING SERVICE?

Yes. Engraving is available on selected products only. Contact us today if you have any specific questions regarding our engraving services at info@whamond.com or call us on 01947 603 330.

HOW CAN I FIND OUT IF AN ITEM IS IN STOCK AT MY NEAREST W HAMOND BOUTIQUE?

If you would like to view an item that we have in stock, simply give us a call on 01947 603 330. and we can find out if its in stock at your nearest boutique. If it isn't, we can get the item transferred over to the shop of your choice for you to view and try on before purchasing.

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