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*Excludes sale items. Terms and conditions apply.

01947 603 330 Phones open until 6:00pm
01947 603 330
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FAQ

Extended Christmas Returns Now Available

In addition to our 30 day returns policy all purchases made from 1st October 2018 qualify for our extended Christmas returns. Orders may be returned for either an exchange or full refund up until January 14th 2019. Standard terms apply.

For more information about our delivery and returns policies please contact a member of our sales team on 01947 603 330 or email us at info@whamond.com

We have tried to help provide information for many of our Frequently Asked Questions.

If you have a further question or require any additional information please feel free to contact our customer service team who are always here to help, on 01947 603 330 or email info@whamond.com.

Can I place my order over the phone?
Yes. Contact us today on 01947 603 330 with your order and payment details. Our Customer Services team are available Monday to Saturday, 8.30am-6.00pm. Sunday, 10am-5pm.

Can I place an order from overseas?
Yes. We accept overseas orders but we can only offer delivery to registered billing address. Your item will be charged in UK Sterling but we can accept and provide details to allow you to make payments in Euro's and US Dollars. Contact our customer service team today on 01947 603 330 to process your order, and to discuss the payment options we have available

How can I pay for my purchase?
We accept all types of payment method including Visa, Visa Electron, Visa Debit, Mastercard, MasterCard Debit, Amex, Maestro, PayPal and Bank Transfer. For items valued over £250 you can spread your payments and checkout with our interest free finance options, with up to 60 months interest free instalments available.

Click here to learn more about the finance options available. 

What method is used to ship my goods?
All UK orders are shipped by Royal Mail's Special Delivery, insured and fully tracked, a signature will be required upon receipt. Click here to find out more about our delivery services available, including our international delivery options.

How long does delivery take?
We offer a next day signed and tracked delivery service for all In Stock items. If you place your order before 4pm you can expect to receive your purchase before 1pm the following day. We offer an estimated delivery timescale on all out of stock items, occasionally there are some factors that may affect expected delivery day such as stock availability or in the case we have to order a product from a supplier. In this instance we will contact you to discuss the options available. If you require your purchase for a specific date, especially during busy times such as Christmas and Valentine's Day, we strongly recommend that you place your order well in advance. Contact our customer service team today to check the availability of the items you wish to order on 01947 603 330. 

Do I need to set up an account to place an order?
You do not need to create an account to place an order, we do however recommend that you do as this allows you to check the status of your orders and makes future purchases and re-ordering very easy. By creating an account you'll also be able to build a wish list and review your order history. You can also sign up to receive our newsletters so you'll get all the latest news about exciting new products, collections and offers. Registering is free and easy and takes no time at all.

Can I check the status of my order?
If you have created an account you can track the status of your order. Simply login to your account where you will be able to view the status of your orders.

Can I have my item delivered to a W Hamond store?
Yes. We offer a Click and Collect service with options within the checkout which allow you to collect you items from your nearest W Hamond store. If you would prefer to try an item on before you making a purchase, please contact our customer service team who will be able arrange for your items to be sent to your nearest store. Contact us today on 01947 603 330 or email info@whamond.com for our team to help arrange this for you. 

How will my purchase be packaged?
We offer free luxury gift wrapping with every new purchase, with a commitment to ensuring your order arrives perfectly packaged. All of our items come carefully packaged complete with the appropriate box, beautifully presented and giftwrapped in our extra special way.


Can I return or exchange an item?
We hope that you are happy with your purchase but if not you can simply return your online order for a full refund within the 30 days returns period. Our customer service team are available to help you if you wish to exchange or find a replacement an item, contact us today on 01947 603 330, or at info@whamond.com.

Click here for our full returns terms. 

Do you offer gift cards?
W Hamond gift cards make the perfect gift, as a simple and easy way to make Jewellery and Watch purchases in store and online. Gift cards are available to be purchased and redeemed online or in any of our boutiques, with an unlimited expiry date. 

How can I find my ring size?
You can use our downloadable Ring Sizer or refer to our online guide if you need more help or information, please contact us at info@whamond.com or call us on 01947 603 330.

Can you help me to choose an engagement ring?
Our engagement ring specialists are on hand today to help you find the perfect engagement ring. Free resizing is available with all new purchases, we can help guide you through everything from style, sizing along with advise on diamond cuts, colour, clarity and carat weights. We have an incredible selection of diamond engagement available in stock with free UK delivery. Call us today on 01947 603 330 or email info@whamond.com.

How do I protect my Jewellery?
We recommend that you take off your Jewellery before going to bed or when taking part in any physical activity. We do also recommend not to wear items of Jewellery when swimming as chlorine or salt water may oxidise precious metals and be potentially harmful to certain gemstones. Always try to avoid contact with make-up, creams and perfumes and do not bathe, shower or wash up when wearing Jewellery. Cleaning products can often be harmful to silver jewellery. It is recommended to regularly clean your Jewellery, contact us today to arrange for us to fully clean and restore your Jewellery.

Do you offer engraving services?
Yes. Engraving is available on selected products. Contact us today if you have any specific questions regarding our engraving services available on 01947 603 330.

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